FAQ

Shipping & Returns

How long does it take to process my order?

Orders received over the weekend ship on Monday. There may be some exceptions, but they would be described on the product page for the socks you ordered. We ship our socks as fast as possible and typically are able to ship within 24-36 hours after order is received .

 

Where is my order?

BAMsocks.com ships via USPS (Priority / First Class Mail) --- Generally we are able to process your order within 24 hours and your package is shipped out within 24 to 48 hours.   Depending on your method of shipment and location your package can arrive anywhere from 1 day to 7 Business Days after processing and shipment.   

Priority Shipping (2-3 Business Days) (USPS Rates)

First Class Package (2-7 Business Days) (USPS Rates)

Free Shipping Orders $75 and Over

How do I track my order?

You will receive a tracking reference in your shipping confirmation and you can track your order on www.usps.com.

What is the return policy?

All items have to be unused with labels and packaging intact. When you return or exchange any product, you must pay the shipping charges if not approved. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.    You have 30 days from the time of receiving your order to ship items back for full refund.

Any refunds made by us will be processed back to the original payment method when you placed your order.*

We do not take responsibility for any items lost during the return shipping.

Issues with Order

I think I received the order products or size in my order, what do I do?

Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund.  IMPORTANT to include your ORDER ID and what the mistake was and if you would like us to send a new item or refund.

I think you sent me the wrong size of socks?

Common issue we see is that SOCK sizing and actual SHOE sizing do not match up.   For example: a SOCK SIZE 9-11 does not mean that it fits people with shoe size of 9-11.  We ask for your shoe sizing / or have you pick the size of your sock and we then match you to the correct sock size.

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